Privacy Policy

We may collect the following categories of information:

Personal Information

• Full name
• Phone number
• Email address
• Mailing or service address
• Project details
• Appointment information

Technical Information

• IP address
• Browser type
• Device type
• Pages visited
• Referring website
• Date and time of access

Communication Data

• SMS opt-in status
• SMS communication history
• Email communication history

We use collected information to:

• Respond to service inquiries
• Schedule and confirm appointments
• Send appointment reminders
• Provide service updates
• Send marketing messages (only to contacts who have separately opted in to marketing)
• Provide customer support
• Improve website performance and functionality
• Maintain internal business records
• Comply with legal obligations

By submitting your phone number through our website chat widget or forms, you agree to receive SMS text messages from Milk Mustache Media related to your inquiry and our services.

Customer-care and service messages may include:

• Appointment confirmations and reminders
• Service updates
• Responses to your inquiries and support requests
• Follow-up communications related to an existing inquiry

Promotional or marketing text messages are sent only if you separately and expressly opt in to marketing communications; they are not part of the customer-care messaging above.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for assistance.

Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Our website may use cookies, tracking pixels, and similar technologies to:

• Analyze website traffic
• Improve user experience
• Support advertising and marketing campaigns

You may disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

We do not sell, rent, or trade your personal information.

We may share information with trusted service providers (such as CRM systems, scheduling platforms, and messaging providers) solely for business operations.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

We retain personal information only as long as necessary to:

• Provide services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information (subject to legal requirements)
• Withdraw consent for marketing communications

Requests may be submitted to:

Phone: +1 616-737-8044

Email: owen@milkmustachemedia.com

We will respond within a reasonable timeframe.

We implement reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.